Terms of Service

By accessing or using the Seek IT Solutions website (seekitsolutions.com.au) or engaging our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services. These terms apply to all visitors, clients, and others who access or use our services. We reserve the right to update these terms at any time, with changes effective upon posting to this page.

Seek IT Solutions provides digital marketing, website development, AI automation, lead generation, social media management, and IT consulting services to businesses in Australia. The specific services, deliverables, timelines, and pricing for each engagement are outlined in a separate proposal or service agreement provided to you before work commences.

All prices quoted are in Australian Dollars (AUD) and are inclusive of GST unless stated otherwise. Quotes are valid for 14 days from the date of issue. Prices on our website are indicative only — final pricing is confirmed in your individual proposal. We reserve the right to adjust pricing for ongoing services with 30 days' written notice.

Unless otherwise agreed in writing: • A deposit of 50% is required before work commences on any project • The remaining balance is due upon project completion and before final files or access are transferred • Monthly retainer services are invoiced in advance at the start of each month • Invoices are due within 7 days of issue • Late payments may incur a late fee of 1.5% per month on the outstanding balance We accept payment via bank transfer (EFT). Payment details will be provided on your invoice.

To enable us to deliver your project on time and to the agreed standard, you agree to: • Provide all required content, images, branding assets, and information in a timely manner • Respond to requests for feedback and approvals within 3 business days • Ensure that any content you provide does not infringe third-party intellectual property rights • Provide accurate business information for use in your website, marketing materials, and listings Delays caused by late provision of content or approvals may affect project timelines and are not our responsibility.

Upon receipt of full payment, you own all custom content and design assets created specifically for your project. We retain the right to display completed work in our portfolio unless you request otherwise in writing. Third-party software, plugins, themes, stock images, and fonts used in your project are subject to their respective licences. We will advise you of any ongoing licence costs at the time of proposal. We retain ownership of our proprietary tools, processes, templates, and methodologies.

Each project includes a defined number of revision rounds as specified in your proposal. Additional revisions or changes to the agreed scope will be quoted and invoiced separately. We will always notify you before undertaking out-of-scope work.

We will perform our services with reasonable care and skill. However, we do not guarantee specific outcomes such as search engine rankings, advertising results, lead volumes, or revenue increases, as these depend on factors outside our control including market conditions, competition, and your business operations. To the maximum extent permitted by Australian law, our total liability for any claim arising from our services is limited to the total fees paid by you for the specific service giving rise to the claim.

You may cancel a project at any time by providing written notice. Cancellation fees apply as follows: • Cancellation before work commences: full deposit refunded less a $150 administration fee • Cancellation after work has commenced: deposit is non-refundable; you will be invoiced for work completed to date • Monthly retainer services: 30 days' written notice required to cancel; no refunds for the current billing period We reserve the right to terminate a project if you breach these terms or fail to make payment, with fees for work completed to date remaining payable.

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This obligation survives termination of the service agreement.

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

If you have any questions about these Terms of Service, please contact us: Email: [email protected] Phone: 0431 106 101 Address: Melbourne, Victoria, Australia